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Do I need an appointment, or can I walk in?We welcome both appointments and walk-ins! However, booking in advance ensures your preferred stylist and time slot. For weekends or peak hours, appointments are highly recommended.
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Are your stylists certified? How experienced are they?All our stylists are licensed and participate in ongoing training. At least 10+ to 25 years of experience and specialised in cutting, colouring, hair perming, straightening or extensions. Definitely we have good hand for you.
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Where are you located? Is there parking?We’re located at Unit 3/1056 Beach Road Torbay 0630. Free parking is available in front the shop with the signage "Customer parking for shop unit 1 to 4"
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What language can your staff speak ?Our team is multilingual ! We speak English, Cantonese, Chinese, Hokkien and Malay. Let us know if you need language assistance.
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Do you offer discounts for students/seniors/first-time clients?Yes! We do have a New Client Packages for first time client which might be over 30% discount as well as our artistic stylist is providing senior price for Gold Card client (Will need to show your gold card upon paying)
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Do you offer refunds for services?At K Five Hair Design, we strive for 100% client satisfaction. In most cases we don’t offer cash refunds for completed services, we’re committed to fixing any issues at no extra cost. Contact us within 7 days of your appointment, and we’ll gladly adjust your cut, color, or style to meet your expectations.
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Are deposits refundable?Deposits for appointments are non-refundable but can be transferred to other services or bring forward for rescheduling the appointment with 24 hours’ notice.
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Can you fix a botched colour/cut from another salon?We specialize in color corrections and restorative treatments. Book a consultation so we can assess your hair and create a recovery plan.
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Do you cater to multicultural hair types ?Absolutely! Our team is trained in diverse techniques for Asian, Caucasian, Afro-textured, and curly hair. We celebrate all textures and cultures—your hair is our passion.
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Will bleaching damage my hair?Chemical treated will definitely somehow damage the hair, what we can do is using bond-building additives and low-volume developers to minimise the damage. Post and Pre-service like protein/moisture and bond plex treatments will restore strength and strengthen the bond.
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Can I get a perm if I have color-treated hair?Yes, but timing is key. We recommend waiting 2 weeks after coloring to avoid over-processing. Our stylists will customize solutions for chemically treated hair. But not for bleached hair.
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Can I swim or exercise after extensions/color?Avoid chlorine, saltwater, and heavy sweating for 48 hours. Use a swim cap or protective serum if needed.
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How long will my keratin treatment last?Results typically last 3–4 months, depending on hair type and aftercare. Use sulfate-free shampoos and avoid excessive heat styling to extend longevity.
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Can I get a chemical service or treatment if I’m pregnant/breastfeeding?Your safety and comfort are our priority. While many studies suggest that most hair treatments are low-risk during pregnancy. We recommend waiting until after your first trimester (4 months) when pregnancy is stable for chemical treatment like coloring, perming. Always consult your GP first, and we’ll customize solutions using ammonia-free, formaldehyde-free products for added peace of mind. We advise avoiding chemical services that need to contact with scalp (color, perms, straightening) during breastfeeding, but foils highlight will be fine, as trace amounts of chemicals may pass into breast milk.
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Do you work with hair loss or thinning hair?Yes! We do offer scalp therapies and treatment for hair loss prevention, extensions for volume, and cuts that create the illusion of thickness. Discretion and empathy guaranteed.
Booking
Booking an appointment at K Five Hair Design is simple and convenient. You can schedule your visit through our website or by giving us a call. Our friendly team will guide you through the process and ensure you secure the perfect slot for your desired service.
Services Offered
At K Five Hair Design, we offer a wide range of services to cater to all your hair needs. From precision haircuts to vibrant color treatments and luxurious styling, our expert team is dedicated to bringing your hair vision to life. Visit us to experience a transformation like no other.
Expert Consultation
Our team of skilled professionals at K Five Hair Design provides expert consultations to understand your unique preferences and suggest personalized solutions. Whether you're looking for a subtle change or a bold new look, we are here to guide you towards the perfect hairstyle that complements your individual style.